I have been using WLP 6.2.52 for about a month. WLP started to prompt me to login to Fidelity. I have discussed on the phone with Fidelity Wealth-Lab support. He said that I have the permission for WLP on my account. After I login to Fidelity within WLP, theWLP screen freezes. I cannot even close WLP by clicking the corner X. According to the task manager, it is still running, but the screen freezes.
I redownloaded WLP, but the the screen still freezes. I am running Windows 8 and using Chrome as my browser.

(Is this a coincidence?) A couple of weeks ago, we've successfully resolved a problem with very similar symptoms:

Wealth-Lab won't load on Windows 7 laptop

To avoid having to go through the tedious procedure, please send a letter to info@wealth-lab.com and we'll provide a shortcut that worked.

It didn't occur to me from the symptoms described in that other thread (login required), but there is a Fidelity login issue that is intermittent (more for some than others), ongoing, and unresolved. When it happens, you have to kill the WealthLabPro.exe process in the Task Manager and try again.

(I think it happens due to a serial call that is not returned, and the login process doesn't handle it gracefully, i.e., timeout.)

I ended WLP process with the task manager. I renamed the WLP folder in the Fidelity... folder. I restarted WLP. WLP asked me to login. After I logged in, WLP became a background process and didn't start a screen. Do I need to wait for a long time?
The WLP folder is rebuilt every I restart WLP.
If I logged in with wrong user id, it rejected the login. So if I logged in correctly, it must have passed the authentication phase. It seems that WLP waited for something after the authentication phase. It became a background process.
This is a new HP laptop windows 8 with Norton Internet Security. Do I need to give permission for the Norton Internet Security?
I am studying the Wealth-Lab Wiki for the activation problems.
If I have a problem on the Fidelity permission instead of log in, what error message should I get?

"Renaming the folder" sounds like you followed our General troubleshooting procedure in the Wiki, but that's not what I wanted you to try (at least not the first thing). Have you received our instruction by email? They tell to delete a folder that is not included in the published procedure.

Eugene, I followed your email instructions first. I turned on the hidden view. I don't see any additional folder or files. I ended WLP task with task manager. I deleted the WLP folder. I started WLP again. The WLP folder was recreated. Two of the three files were new. WLP prompted me to login. I logged in. WLP showed as a background process. The processor, memory, disk and network were slightly active. My wi-fi was reading a lot of data. After two minutes, there was no WLP screen. WLP was still listed as a background process. The processor, disk and network were all zero. The memory was 25.9MB.

You haven't mentioned so far which Windows you're running, but if it's Win7/8/Vista, then you clearly did something wrong if you didn't see the "additional folder or files". And I believe this is the key here.

Good news! My problem is resolved. I contacted Fidelity support and told them the symptoms. They determined that my Fidelity authentication bits were not complete. After they corrected that, WLP came right up. Thanks for your effort, Eugene.