Unable to log in to WLP 6.9.21: "Object reference not set to instance of an object" error

Author: sedelstein

Creation Date: 11/3/2019 11:03 PM

Wealth Lab » Wealth-Lab Developer/Pro » Unable to log in to WLP 6.9.21: "Object reference not set to instance of an object" error

sedelstein

11/3/2019 11:03 PM

Went searching but could not find help on he forum

I just upgraded from 6.9.20.7 to 6.9.21.0

After entering username and password I received a log in failure: Object reference not set to instance of an object.

I tried completely uninstalling WL Pro and reinstalling from Fidelity's website

Can you point to a fix or where to download the old version

Thanks for the help

LenMoz

11/4/2019 12:09 AM

Eugene posted this in another thread...

See Post #10 here...
Where to download older version of WL (Downgrade)

Len

sedelstein

11/4/2019 12:33 AM

Thanks

Up and running again w old version

Is my issue with the new version documented elsewhere? / resolved?

Eugene

11/4/2019 5:59 AM

Steve, it's documented and known:

Wealth-Lab Pro® 6.9.21

Simply put, you're affected by "Object reference not set to instance of an object" after login only if you use 2FA (two-factor authentication) at Fidelity for WLP (and/or VIP access, whatever it means).

sedelstein

11/5/2019 1:37 PM

Hello Eugene

I read the thread above. I have Active Trader Pro which requires two factor auth,.

I didnt see a changed login screen for WLP 6.9.21 as the thread suggested.

Something else going on?

Appreciate the help

Eugene

11/5/2019 2:26 PM

Hi Steve,

QUOTE:
I didnt see a changed login screen for WLP 6.9.21

What do you mean? Could you take a screenshot of how the login prompt in 6.9.21 looks like for you?

Cone

11/6/2019 6:46 AM

My understanding is that there's two types of two-factor authentication: something called 2FA and the other is VIP Access. I've been told that you need to use VIP Access, which is a Symantec (NortonLifeLock now) mobile app. If you haven't set it up yet, you'll probably have to install the app and provide the "Credential ID" to Fidelity.

16xx25

12/28/2019 3:19 PM

I've a Fidelity user who just installed 6.9.22.7 and now can't open Wealthab because of message
"Log In Failure: Object Reference not set to an instance of an object"

Have others encountered this error?

Thanks

Peter

Eugene

12/28/2019 3:45 PM

Peter, I've moved your post here from a different thread. See posts #2 and #4 for the whys, wherefores and workarounds.

singhrk

#10

1/29/2020 10:40 PM

I also have this error message.

Why would downgrading or disabling the two step authentication solve this error given that I have utilized this program without this error, prior? With this in mind, which is the best work around?

Thank you for your time.

Eugene

#11

1/30/2020 5:07 AM

QUOTE:
Why would downgrading or disabling the two step authentication solve this error given that I have utilized this program without this error, prior?

Because it's a known bug. Having encountered an error message or an issue, please always check out these pages:

1. Known Errors
2. Open Issues

In particular, it's on the top of Open Issues: